How We Handle Your Account Data
This Privacy Policy is the page where we, togeljoni, tell you exactly what we collect when you open an account, what we don't, and why. We've written it...
Our Privacy Posture, Plainly Written
We collect only what your account actually needs: your sign-in identifier, a verified contact channel, your chosen wallet reference, and the lobby activity tied to your sessions. Where local law permits, we store this on servers configured for supported regions and retain it for the periods our licensing obliges. We don't sell your data to third parties. Payment partners see only the
transaction fields they need to settle a DANA, OVO, GoPay or QRIS movement — never your full session history. You can ask us to export or erase your record, and we respond within the windows our policy commits to below.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Contact Paths
Data Requests Inbox
Email our privacy desk directly when you want a copy of your data, a correction, or full erasure. We confirm receipt the same day and close most requests inside seven working days.
Live Chat Privacy Lane
Open the chat widget inside your account and pick the Privacy topic. The agent routes you to a reviewer who handles consent changes, marketing opt-outs and cookie preferences without bouncing your ticket.
Account Settings Panel
Most controls sit inside your account: communication toggles, session history download, and the delete-account flow. We've kept the panel one tap from the lobby so you don't hunt through menus.
How This Policy Gets Reviewed
Quarterly Policy Review
Our compliance team re-reads this page every quarter against changes in Indonesian data rules and our licence conditions. Material edits get a dated change-log entry at the foot of the policy.
Named Data Owner
A single internal owner signs off every revision before it goes live. That keeps the wording on this page consistent with what our engineers actually do inside the account and lobby systems.
External Legal Counsel
Indonesian-qualified counsel checks our policy language against local statute before publication. We don't rely on template clauses; each section maps to a real practice inside togeljoni.
Encryption In Transit
Every form on togeljoni — sign-in, DANA top-up, QRIS scan, GoPay link — runs over TLS. Internal services that touch your record authenticate to each other before any field is read.
Access Logging
Staff access to account records is logged, time-stamped and reviewed. If someone on our side opens your file, there's a trace, and unusual patterns trigger an internal alert the same shift.
Breach Response Plan
We keep a written incident playbook. If a breach affecting your data occurs, we notify you through the contact channel on file and the regulator within the windows local law sets.
Consistency Across Our Policy Pages
What This Policy Page Actually Shows You
Dated Change Log
Every revision date sits at the foot of the page with a one-line summary of what moved. You can scan the log before re-reading the full text and jump straight to changed sections.
Plain-Language Summary
Each clause opens with a short, plain-language sentence before the formal wording. We've kept legalese where law requires it, but you shouldn't need a lawyer to grasp the main idea.
In-Page Anchors
Section headings are linkable anchors so support agents can send you directly to the clause you asked about — retention, consent, third parties — instead of pasting long quotes.
Request Forms Inline
Data export and erasure forms sit inside the relevant sections. You don't have to leave the policy to act on what you've just read; submit and you'll get a reference number on screen.
Glossary Footnotes
Terms like controller, processor and lawful basis are explained in footnotes beneath each section. Hover or tap once and the definition appears without scrolling away from your place.
Mobile-First Layout
The whole policy renders cleanly on the phone you signed in with. Headings stay sticky, tables collapse into stacked rows, and the request buttons remain reachable with one thumb.